Whilst we were here, I received a email with my 75 of vouchers. View wishlist. Discover our amazing offers and start your ownership journey today. When we initially walked in, it looked great, spacious and clean. This company is not what it was and I for one will be going back to Haven for our short breaks in 2023. } Impossible to get to a way to contact them via their website. Park events Keep up to date with what's happening on your park and plan your year with the Owner calendar, which features exciting Owner events throughout the season. I emailed on the Monday and told them what happened and I have never had a response, just lots of emails asking me to book another break! I contacted the site directly to ask if we could be on a level situation. We kindly ask that you follow our complaints procedure and send a summary of your experience along with your booking reference number to the following email address so our Customer Relations Department can investigate this further:customer.relations@parkdean-resorts.com We do hope that your experience does not deter you from re-visiting one of our 66-holiday parks again in the near future.^CJ. We hope you have an amazing Christmas and New Year. We booked a monday to friday short trip through the sun deals. 4. ^CJ, One star is too much honestly!!! Stayed at Vauxhall Holiday Park in August 2022. Dear Mrs Gorecka, By highlighting your experience with us, we can certainly share your feedback with the on-park management team at Cayton Bay and Ocean Edge and ensure that your comments are taken on board. Desired outcome: Please buyers beware they are all over you when buying but completely ignore you if anything goes wrong or you want to sell, Hi Graham,We appreciate you taking the time to submit this review. With reference to the above booking, please be advised your holiday has now been cancelled with no refund due. With a wide range of holiday parks across the UK to choose from, our easy to find customer reviews are a great way to narrow down your search not to mention the great hints and tips youll find on what to do and see during your stay. Access Owners Connected and discover ownership benefits. It goes against our guidelines to offer incentives for reviews. Either complete the form below or contact our dedicated Ownership team using the contact information. LE2 9GU Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I should be given another weekend that it's safer to travel. You can contact our helpful Customer Support Team who will aim to resolve any issues within 48 hours. My wife rang again on that date, however still no jackets. Today, I spoke to your help desk, instead of Sundrum Read more, Complaint from Amanda Hulme on 28 August 2022 about Parkdean Resorts in category Travel, Sunday 21st August - (main 6 week holiday) shut the whole park (show bar, restaurant and bar) no staff and no notice and very little apologyPublic toilets not cleaned all week - no soap in toilet dispensers and no toilet Read more, Accommodation and customer service not up to standard, management attitude to dealing with a problem. This will surely increase the credibility of your complaint. Our most popular dates sell out fast! If the team are not notified of any problems that you encounter, we reserve the right not to progress your complaint. Another person then told us there was a themed breakfast for our granddaughter at 9.30 am the following morning. Company Number: SC108909. When we noticed what we had done we rang the park, to be told that housekeeping hadn't got it, and that someone else was in the caravan until 28 th December. I'd appreciate a response with your comments. If you feel you need to make a complaint, have your voice heard or just have a moan, You are NOT alone, and you don't have to fight this on your own. I've messaged the ParkDean Torquay to re book for some other weekend, but, I was told that they are going to decide if they are opening today or not and that this decision will be out at 6pm today. Escape with the family and get into the holiday spirit. There were many essentials missing from the kitchen ie no tin opener, no roasting tin, only two drinking glasses. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. Just so you know, we use cookies to analyse our traffic. We do apologise for any upset caused and hope that your experience does not deter you from re-booking with Parkdean Resorts in the future. Reading these, I found out that there were not valid on bank holidays or school holidays. The old bed sheets were left on the floor outside the lodge, but were not collected at any point during the time of our stay. She said do you have your entertainment passes, I said no I couldn't find them in caravan. Therefore, I request you to revise your decision immediately and pay me back what it was supposed to be paid, which is about 200, after deducting the deposit and an admin fee if you want. ^CJ Jonjo Gallagher 3 reviews GB 6 Jan 2023 Owners and an awful experience ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. It was obvious they were using it while we werent. ^CJ, As an owner you expect a level of service to suit the cost of our purchase and yearly fees. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. What is Parkdean Resorts (formerly Park Resorts)'s LinkedIn? We have been going to the same place Tummel Valley Scotland for 4 year and have already book for this year can't wait it is the most friendly and beautiful place I have ever been the caravans are always clean never had a problem. The pots in the drawer were all filthy and clearly hadn't been cleaned since their last use. I paid well over a 1000 for this caravan and would of never of booked it if your photos actually represented the photos of the actual caravan we were getting. We are sorry that this was not the case on this occasion. We stayed in the lodge S8, Chestnut Avenue from 16-23 July. We still found food in cupboards and in the freezer, rubbish under the beds and unemptied bins. After an hour of trying to get through got told that park is closing that week for maintenance so they can offer me another date or another park.I'd booked that time off so the lady looked at another park but they are also closed in March so my options were to travel miles away, pay way more or cancel. https://www.parkdeanresorts.co.uk/holidays/complaints/^CJ. Our most popular dates sell out fast! Smelt of disinfectant or bleach. Emails found on company website heretohelp@parkdean-resorts.com 100% Support 0 0 Emails found on 3rd party websites I am sending this email in regards to a stay we had at Sandford holiday park recently. I know that Dear Sir or Madam, Company Number: SC108909. "text": "File your complaint through our hassle-free complaint form to maximize the chance of resolving it. Manager needs customer service and complaints training. Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England (Reg. We offer pet-friendly accommodation at 66 of our holiday parks. We went to the on-site bar and when we were ordering our food, the bar manager, Connor, came over to see us. This was incredibly upsetting to me. Provide holiday cover for finance employees. You have taken over 200 of me and did not refund me even a penny back. Hi Sam,We are terribly sorry to hear about your recent experience at Valley Farm. To The Manager The day before arrival I received an email stating "due to unforeseen circumstances" outdoor activities were cancelled and the restaurant had limited food choices. Parkdean Resorts (formerly Park Resorts) reviews first appeared on Complaints Board on Dec 10, 2008. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Compensation of having to eat out. I booked a weekend holiday for myself and other family members including 3 children under 4, arriving 22nd July 22. [7] We are hopeful that this matter can be resolved and we do apologise for any upset caused. Payment was due on 21st August and on the 20th I went to the companies site to pay the balance owing and I believed the whole payment had gone through, however unknown to me for some reason only 10 had been paid. You will find their contact information in your Digital Welcome Pack, or please visit Reception. Ok, we are mid-seventies and perhaps a little more forgetful than we used to be. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. 32 Holts Close Initial Parkdean Resorts (formerly Park Resorts) complaints should be directed to their team directly. I emailed with the pictures and my complaint and all they said was 'thanks for letting us know so we can improve holidays for others'. We had plans each day and before we knew it, it was the end of the holiday. Check availability and book today. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Caravan was disgustingly dirty and small. Parkdean barnstan beach poor service broken or cracked glasses served from bar vermin running around site poor food when it turns up closed down for two day told no staff we paid for an holiday complained didn't want to know once they had money would never use parkdean again they only reply on trust pilot so they don't get a bad name Welcome to Owners Connected. Book today. Also we were very gullible in buying a static 2010 model for 40,000 In September 2021. What's shared in the group should stay in the group. Parkdean Ruda,Clovelly Lodge Number 4 ^CJ. Caravan - Pardean Resort Vauxhall Holiday Park, Read full review of Parkdean Resorts (formerly Park Resorts). Reviewed September 24, 2020. Elzbieta Gorecka. View Financial Conduct Authority Disclosure Had no interest in helping and they lied about resolving a complaint. Hope the developers will look to make it easy to use. It was 2pm when we were able to get back into the lodge and even then, we had the chase the reception, as they had forgotten to call us. We then went to reception in person only to be told they had no record of the complaints so we had to report again. To use this option, seek compensation of less than 10,000.00. Once you've selected your park, you just need to click the Reevoo reviews section underneath the park's name. We are really reluctant to use Parkdean again which is a real shame. Yours faithfully Upon arrival we were disgusted with the smelly old caravan, it smelt of wee. !REGENTS BAYI urge anyone thinking of buying a caravan on this site to think twice and walk away because you will regret it honestly. `` File your complaint through our hassle-free complaint form to maximize the chance of resolving it is a real.. Just so you know, we are really reluctant to use this option, seek of. Seek compensation of less than 10,000.00 issues within 48 hours maximize the chance of resolving.. Date, however still no jackets and get into the holiday spirit cleaned since their last use what... For myself and other family members including 3 children under 4, arriving 22nd July.. We hope you have an amazing Christmas and New Year are sorry that this not. Be resolved and we do apologise for any upset caused and hope that your experience does not you... Chance of resolving it that it 's safer to travel were using it while we werent make it to... 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